Frequently asked questions

Due to the large number of requests, Mike is unfortunately unable to send messages or make personalised videos.

Due to the high volume of requests, it is not possible for Mike to sign or send individually autographed items. However, limited editions of signed items may occasionally be available from the online shop.

Mike is honoured to receive many offers of sponsorship, however he is already involved with a number of charities. In order to maintain meaningful support, he does not wish to make any additional commitments at this time.

Mike greatly appreciates the support of his fans, but is unable to organise one-to-one meetings or days together due to his personal and professional commitments. It would, however, be possible to meet him at his public conferences or at events he attends.

This is not a service currently offered, as Mike is fully focused on his expeditions and current projects.

Mike’s expeditions and projects are mainly carried out on a professional basis or as part of specific programmes and projects. At present, it is not possible for the general public to join in his adventures.

Mike encourages everyone to explore and discover the world, but can’t provide personalised advice for individual projects. However, you can find a wealth of information and inspiration on his YouTube videos, his social networks or in his books.

Mike is honoured that students are inspired by his journey. While he can’t answer personally, his team can provide you with answers on his behalf. We also invite you to consult the resources available on this site, his YouTube channel and his social networks, which are sure to answer many questions.

All job and partnership offers are published on this site or via its official social networks. We do not consider unsolicited applications sent by any other means.

We receive a large number of messages and prioritise the most urgent requests. Depending on the nature of your request, it may take up to a month to receive a reply. Thank you in advance for your patience and understanding.

You can follow Mike’s projects, expeditions and latest news:

• On this official website
• By subscribing to his newsletter
• On his social networks: Instagram, Facebook, YouTube, LinkedIn

If your order has not been delivered within 7 working days (or longer if an extended delivery time was announced at the time of purchase), please contact our customer service department at order@mikehorn.com, quoting your order number, so that we can investigate the situation and provide you with a rapid solution.

Our stocks are divided between France and Switzerland. If the item you have ordered is no longer available in either of our warehouses, we will contact you after your purchase. We will then offer you either a full refund or an alternative item (such as another size or colour). We will do our best to inform you quickly in such cases and find a solution that suits you.

We accept credit and debit card payments (Visa, MasterCard, American Express, Delta and Maestro) via Stripe as well as Twint payments. No other payment methods are accepted.

We currently only ship to Switzerland and the European Union. Depending on your country and the shipping service you choose, import or customs charges may apply. These costs are the responsibility of the customer and must be taken into account before placing an order. Mike Horn Sàrl is not responsible for customs charges.

If you have chosen a tracking option, the tracking number will be sent to you by e-mail. If you do not receive it, please contact us at order@mikehorn.com. Orders without a tracking option do not have this feature.

Orders are dispatched the next working day. Delivery times vary according to weight and destination. If you have not received your order within 7 working days, please contact us quickly at order@mikehorn.com so that we can help you. After this time, we will not be able to refund or replace the order.

For any changes to your order, please contact us as soon as possible at order@mikehorn.com. We will do our best to respond to your request before dispatch.

We accept returns for a full refund within 28 days of receipt, provided the items are in perfect condition. More information on our Delivery & Returns page.

The cost of returning goods is at the customer’s expense, except in the case of an error on our part or a defective item.