Delivery & Returns

Our shipping costs include handling, packaging and postage. Handling and packaging costs are fixed, while postage costs vary according to the total weight of the shipment and the destination. These charges are automatically calculated and displayed at the time of payment.

For orders delivered internationally, import duties and taxes may apply when your parcel arrives in your country. These charges are imposed by the local authorities and remain your responsibility. We have no control over these taxes and cannot estimate the amount in advance. For more details, please contact your local customs office before placing your order.

If you are not satisfied with your purchase, you can return your items for a full refund (excluding delivery costs) within 28 days of receiving your order. Items returned must be ‘as new’, i.e. unused, in their original packaging and in a condition suitable for resale.

The cost of returns is borne by the customer, except in the event of an error on our part or a defective item.

Return procedure:

1. Contact us at order@mikehorn.com specifying your order number and the details of the return.
2. Follow the instructions given to you by our team to make the return.

• Incorrect item(s): If your order contains an error, report it within 14 days of receipt to order@mikehorn.com. We will investigate promptly and offer you a solution.
• Faulty item(s): If you receive a damaged or faulty item, please contact us within 28 days of receipt. We will, if necessary, arrange for the item to be returned for inspection and issue a full refund or an equivalent solution.

Please note: We will only refund the return postage if the item is deemed to be faulty due to a manufacturing issue.

We do not offer standard exchanges. If you would like a different product:

1. Return the unwanted item for a full refund.
2. Place a new order for the desired item.

This ensures fast and easy delivery.

The following products are not eligible for return:

• Gift cards
• Masterclass
• Online conferences

Refunds will be processed within 14 days of receipt of the returned items, subject to inspection by our returns team. Refunds will include the price of the returned items, but will not include the original delivery or return costs (unless a fault has been identified).